GiDa Stars Store Policy

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Welcome to GiDa Stars, your trusted destination for stylish and high-quality fashion for both men and women. We value our customers and are committed to delivering an exceptional shopping experience. Please carefully read our store policies, which outline our practices for returns, shipping, payments, and more. By using our website and placing an order, you agree to comply with the terms outlined in this policy.

 

1. Return and Exchange Policy

At GiDa Stars, we prioritize your satisfaction. We understand that sometimes a purchase may not meet your expectations, and we are happy to offer returns and exchanges within 30 days of the delivery date.

• Eligibility for Returns: To qualify for a return, items must be in their original condition—unworn, unwashed, free of damage, and with all original tags attached. Items that show signs of wear, alterations, or damage caused by the customer will not be accepted. Additionally, all packaging, including any garment bags, boxes, or accessories, must be returned.

• Non-Returnable Items: Final sale items, clearance merchandise, custom-made orders, personalized items, and undergarments are not eligible for return or exchange unless there is a manufacturing defect.

• Return Process: To initiate a return, please contact us at returns@gidastars.com with your order number and reason for return. Our customer service team will guide you through the process. You will receive a return authorization number and instructions for shipping the item back to us. Please ensure that the return package is securely packed to avoid damage during transit.

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective or an error was made in your order. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items. GiDa Stars is not responsible for lost or damaged return shipments.

• Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original form of payment, and you will receive an email confirmation. Please note that it may take up to 7-10 business days for the funds to appear in your account, depending on your financial institution.

• Exchanges: If you would like to exchange an item for a different size, color, or style, please contact us to check for availability. We will hold the desired replacement item for you while we await the return of the original product. If the item is no longer in stock, we will offer a refund or the option to choose another item.

 

2. Shipping and Delivery Policy

GiDa Stars is committed to delivering your orders promptly and efficiently. We offer a variety of shipping options to meet your needs, and we strive to process all orders as quickly as possible.

• Order Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. During high-volume periods such as sales, holidays, or promotional events, processing times may be extended by an additional 1-2 business days.

• Domestic Shipping: We offer standard, expedited, and express shipping options within the United States. Standard shipping typically takes 5-7 business days, while express options may arrive within 1-3 business days. Shipping costs are calculated at checkout based on the delivery method and destination.

• International Shipping: GiDa Stars ships worldwide. International shipping times vary depending on the destination, typically ranging from 7-21 business days. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the item price or shipping cost, and GiDa Stars has no control over these additional charges.

• Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with tracking information. You can monitor the status of your shipment via the tracking number provided. If you experience any delays or issues with shipping, please contact our support team for assistance.

• Shipping Delays: GiDa Stars is not responsible for delays caused by factors beyond our control, such as weather conditions, customs processing, or carrier-related issues. However, we will work diligently to resolve any shipping problems on your behalf.

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately. We will assist in filing a claim with the shipping carrier and work to resolve the issue. Please keep all original packaging and documentation as it may be required for the claim.

 

3. Payment Methods and Security

At GiDa Stars, we strive to provide a seamless and secure checkout experience. We accept the following payment methods:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)

• Digital payment platforms such as PayPal, Apple Pay, and Google Pay

• GiDa Stars gift cards and store credits

All payments are processed using secure, encrypted technology to protect your financial information. We do not store credit card information after a transaction is completed. Your payment details are kept confidential and are used solely to process your order.

In the event of a payment issue, such as a declined transaction, please ensure that your billing information matches the details on your payment method. If the issue persists, contact our customer support team for assistance.

 

4. Product Availability and Pricing

We make every effort to keep our inventory up-to-date and accurate. However, due to high demand, certain items may occasionally be out of stock. In such cases, we will notify you as soon as possible and offer alternative options, such as a replacement product or a refund.

• Pre-orders: From time to time, GiDa Stars offers exclusive pre-order opportunities for limited edition items. Pre-orders will be charged at the time of purchase and will be shipped once the item is available. Estimated shipping dates for pre-orders will be provided on the product page.

• Pricing Policy: All prices are listed in USD unless otherwise stated. We reserve the right to adjust prices at any time without notice. Promotional offers, discounts, and coupon codes are available for a limited time and cannot be combined with other promotions unless otherwise specified. Prices at the time of purchase are final.

• Price Adjustments: GiDa Stars does not offer price adjustments for items that go on sale after your purchase. However, we encourage you to join our loyalty program or newsletter to stay informed of upcoming sales and exclusive discounts.

 

5. Privacy and Data Protection

At GiDa Stars, your privacy is of utmost importance. We are committed to safeguarding your personal information and ensuring that it is used responsibly.

• Information We Collect: When you place an order or sign up for our newsletter, we collect personal information such as your name, shipping and billing address, email address, and payment details. This information is used solely for order processing, shipping, and communication purposes.

• Data Security: We use SSL (Secure Sockets Layer) encryption technology to protect your personal information during transmission. Additionally, our website is protected by firewalls and regularly updated security software to prevent unauthorized access.

• Third-Party Services: We do not share or sell your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business (e.g., shipping carriers, payment processors). These service providers are contractually obligated to protect your information and use it only for the purposes specified.

• Cookies: Our website uses cookies to enhance your shopping experience and analyze website traffic. Cookies allow us to remember your preferences, track your shopping cart, and improve site functionality. You can disable cookies in your browser settings if you prefer, but please note that doing so may affect your ability to use certain features on our site.

• Marketing Communications: By signing up for our newsletter, you agree to receive occasional promotional emails from GiDa Stars. You can opt out of these communications at any time by clicking the "unsubscribe" link at the bottom of our emails.

 

6. Customer Support and Contact Information

At GiDa Stars, we believe in providing outstanding customer service. Our friendly and knowledgeable support team is here to assist you with any questions, concerns, or issues you may have.

• Contact Us: You can reach our customer support team via email at support@gidastars.com or by phone at (123) 456-7890. Our business hours are Monday through Friday, 9 AM to 6 PM EST. We strive to respond to all inquiries within 24-48 hours.

• Live Chat: For instant support, we also offer a live chat feature on our website, where you can speak directly with a customer service representative during business hours. Whether you need help with sizing, product recommendations, or tracking an order, we are here to assist you in real time.

 

7. Ethical and Sustainable Fashion Commitment

At GiDa Stars, we are dedicated to offering fashionable clothing while maintaining a commitment to ethical and sustainable practices.

• Ethical Sourcing: We work with manufacturers who share our values of fair labor practices, safe working conditions, and responsible sourcing of materials. We regularly audit our suppliers to ensure compliance with these standards.

• Sustainable Materials: Whenever possible, we use eco-friendly fabrics and materials in our designs. We aim to reduce our environmental impact by offering timeless, high-quality garments that last, encouraging customers to invest in pieces they can wear for years to come.

• Recycling and Reuse: We encourage our customers to recycle or donate clothing they no longer wear. To support this initiative, GiDa Stars offers a recycling program where customers can return their old